Customer Engagement Officer

Customer Engagement Officer


LEVEL 6 (FROM £30,023) | PERMANENT | FULL TIME


South Essex Property Services (SEPS) is looking for a proactive and customer-focused Customer Engagement Officer to join our busy and supportive team. This is a varied and rewarding role where no two days are the same. As the first point of contact for our customers, you'll help deliver a professional, efficient and positive experience across a range of housing-related services.


About the Role

Working in a fast-paced environment, you will support customers and contractors, handling enquiries and providing effective solutions across a variety of services, including:

  • Responsive Repairs
  • Housing & Tenancy Matters
  • Rent & Account Queries
  • Anti-Social Behaviour (ASB)
  • Estate Services
  • Contractor & Service Requests

 

What We're Looking For

We're seeking an enthusiastic individual who is committed to delivering excellent customer service and achieving positive outcomes. The successful candidate will have:

  • Strong customer service and communication skills
  • Excellent problem-solving abilities
  • Good organisational and administrative skills
  • The ability to remain calm and professional under pressure
  • Confidence dealing with a range of customers and contractors
  • A positive, flexible and team-focused attitude

If you enjoy helping people, thrive in a busy environment and take pride in delivering excellent service, we'd love to hear from you.


For more information and to apply please send your CV to: brandonmcguinness@seh.southend.gov.uk


CLOSING DATE TUESDAY 27TH OCTOBER 2026