Customer Care
We ensure we meet the expected outcomes required by our clients through responsiveness, efficiency and economy mindset. We ensure communication with our partners is consistent, effective and always maintain regular contact. We regularly monitor performance of our services to ensure it meets the expectations of both South Essex Property Services' and our clients’ standards. We employ:
- The latest technology that is based on evidence and document building
- Consistent and regular feedback with our clients
- Regular training for our staff
Monitoring Performance
SEPS employ the latest Housemark software programme that enables us to capture photos, take notes and complete inspections in real time and to then transfer the data directly into a downloadable report, removing the need to write up inspections manually. The app is also equipped with an online dashboard that allows performance to be systematically tracked and managed over time, including the facility to benchmark performance against other social landlords.